From republic
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Phonemedia, born in 2002 at the sale in July in Omega
workers rely on the court for at least the wage arrears crisis
A sunset and suspicion between the giant
for contact center
Offices closed, customers on the run, waiting for employees of a business plan
nonexistent thing is behind the protest of seven thousand people scattered in twelve cities
Italian
call center operators Phonemedia Trino Vercelli in the parade as Phonetika
Born in Novara in 2002, the company founded by Fabrizio Cazzago
becomes within a few years, a giant in the field of contact center
also and above all a process of focused acquisitions in Italy but
arrives in Albania and Argentina. In 2007 and 2008, as illustrated by the
official website, the group becomes a leader in call center and support
leading organizations in developing and managing the entire process
costumer relationship marketing. " In
Italian offices of Novara, Vercelli Trino, Biella, Monza, Bologna,
Casalecchio, Pistoia, Bitritto, Bari, Catanzaro, Vibo Valentia
Trapani and employs about 5,200 employees of which are in fact "assigned" in the
outbound customer Large companies such as Telecom Italy, Enel, Tim,
Wind, H3G, Vodafone, Avon, but also the services "inbound" to book
many institutions and public entities such as counties, municipalities, local health authorities.
The group's success, according to the union, is also linked to a policy
company that claims a high level of productivity in the face of
very low salaries. Despite the soundness of the accounts and the owner claimed
prestige score, workers feel the crisis came in December
2008, when the company starts to pay the salaries no longer make ends meet, but
in two tranches, the 10th and 24th of each month and delivered to the thirteenth
submitted in January.
Difficulties increase with the escalation of the crisis and Fabrizio Cazzago instead
manage the recession with all that entails,
suddenly decides to take off. On July 7, during a meeting with the prefect
of Novara, the employer categorically excludes any possibility of transfer of
group, but in fact, four days before, it
denounced by trade unions, has signed a preliminary sale of the assets to the group
Omega.
Omega network controlled by two foreign funds, is a name already known to
chronicles. The company operates in the telecoms sector and among other activities must be raking
ailing companies, in the process of liquidation or businesses
solid company, with many public commissions, but struggling with economic difficulties as the
Eutelia.
In the absence of recovery plans of individual companies, it is difficult to understand why
of this strategy. The previous agility worried because
to 4 months after the acquisition, then the new owner has announced plans for layoffs
collective 1,192 employees on 1,880 total. Workers
agility have submitted a complaint to the Prosecutor of the Republic of Arezzo
urging an investigation into the operations that led to the sale of the business
Eutelia from the Omega network. Fattostà that
to early September, the leaders of Omega and take possession of Phonemedia
Agile as was blocking the payment of salaries, starting salaries paid to
three months late.
The rest is the present. The locations of the call center are abandoned,
work alone (with few employees) have some centers that queue committed by
disposed of and there is no trace of a business plan. The suspicion of
workers is that the acquisition of Agile and Phonemedia
not arise from business projects, but serve to save the old owners -
Eutelia Cazzago and - risks related to a possible failure. And then
to pay the highest price will be made sooner or later
workers in the middle of a road.
For this, the seven thousand employees Phonemedia - who no longer have
old or new partners which seek guidance on their future - is
to court, hoping for a commissioner to ensure, if not more
, arrears in wages.
(January 19, 2010) All articles of Economics
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